IT Support Engineer (M/F) Full Time

Dunfermline, Dunfermline, Fife, UK
Amazon
IT Support Engineer (m/f)Our overall mission is simple: we want Amazon to be the place where ourcustomers can find, discover and buy anything online. Whatever ourcustomers want, we will find the means to deliver it. With your help,Amazon will continue to enable people to discover new worlds andimplement innovation.We pioneer: This is your chance to make history.The Amazon IT teams keep our business running smoothly by resolvingcomplex hardware, software, server and infrastructure issues, with bothon-site and on-call capacity for our operations network.As an IT Support Engineer you will report to the IT Manager and will beresponsible for working closely with the business and fellow engineersand technicians to implement and maintain critical infrastructureelements as well as day to day support to meet our operations presentand future business needs.Besides your day to day activities, there will be plenty ofopportunities for you to get involved in projects and innovate. You willbe a key part of a multinational team and thrive in deliveringhigh-quality results and always be on the lookout for improvements.Operations – Fulfillment, Delivery and Sort CentersOperations are at the heart of the Amazon customer experience. Eachaction we undertake is done on behalf of our customers, as meeting theirexpectations makes us feel good.The Ops teams in our Fulfillment, Delivery and Sort Centers areresponsible for controlling the vast range of customer orders and workvery hard to ensure that our customers receive what they want when theywant it.For your convenience part of the Recruiting process will be a digitalvideo interview (HireVue) in which you will record your answers to ourinterview questions. Rather than take a day away from yourresponsibilities to conduct a phone interview, we’re bringing theinterview to you. Interview anywhere, anytime that’s most convenient foryou. To ensure you receive the relevant Email communication please checkyour spam/junk folder on a regular basisResponsibilities:You will provide a support service that ensures all IT equipment andinfrastructure is running to its optimum performance and that alldepartmental Key Performance Indicators (KPIs) and Service LevelAgreements (SLAs) are met on your site. You will also be runningprojects across the site, working closely with the business and fellowengineers, to implement changes and/or additions to the site’stechnology infrastructure to support changing business and IT requirements.The extent of your responsibilities will include but not be limited to: Review, revision and execution of change management requests as required. Manage the availability of all IT equipment and infrastructure throughcontinuous improvement and continuously look to improve equipmentefficiencies and cost reductions accordingly. Perform site audits on technical infrastructure to ensure adherence tolatest Amazon IT and Health and Safety Guidelines. Act as a point of contact for contractors or external suppliers andclearly communicate technical issues and Amazon standards. Carry out ad-Hoc requests as and when required, supporting a widecustomer base. Continuously be focused on your customers, delivering an outstandinglevel of service. Coordinate asset and Inventory management including checks / audits inline with standards and processes including Return MerchandiseAuthorization (RMA) processes with suppliers. Interact with suppliers, request quotes and purchase equipment inaccordance with policies, budgets and operational demand. Represent the IT department in site meetings / conference calls. Produce weekly reports covering metrics and work performed. Contribute to sites on call schedule. Provide mentoring and training to technicians and other engineers andact as the technical contact for remote support teams as and when required.Please note: The position will involve some physical labour. IT SupportEngineers execute physical work e.g. working in confined spaces(possibly under the 48-inch crawl space or inside air handlers); liftingup to 40 kg; site cleanliness and maintenance work; accessing elevatedspaces (working at height). This position will require 25% travel.BASIC QUALIFICATIONS MS Windows System Support experience. A background in Networking – LAN / WAN and Wireless. Holds a detailed understanding of core internet technologies – Routingand Switching, DNS, DHCP, mail transport, OSI Model. Telecom knowledge including VOIP / SIP and mobile technologies advantageous. Project management abilities and technical task execution experience. Strong analytical skills with proven problem-solving ability. Proven ability to operate in high-pressure situations, successfullyhandle multiple competing priorities and possess a high level ofdiscipline while displaying a high degree of flexibility and professionalism. Experience of data cabling / Computer Facilities knowledge. Full Driving licensePREFERRED QUALIFICATIONS Vendor certification of the following would be beneficial: Linux/UnixSystem Support, MS Windows System Support, Cisco knowledge – LAN / WANand Wireless. Telecom knowledge including VOIP / SIP and mobile technologies. IT / ICT further education qualification. Help Desk / Technical support management experience. Ability to develop the skills needed to support specific FulfilmentCentre Automated Systems.About our rewardsWe’ll expect you to go the extra mile, but we’ll also make sure you’rewell rewarded. As well as a competitive salary, stock units and siteperformance-related pay potential, we offer a whole host of otherbenefits, including an employee discount.Additionally, you will find yourself in a stimulating environment whereyou can develop processes as well as yourself as an individual byworking with some of the best and brightest minds in the industry. Ourrapidly growing organisation also offers many opportunities for buildinga diverse and rewarding career.Amazon is an equal opportunities employer. We believe passionately thatemploying a diverse workforce is central to our success. We makerecruiting decisions based on your experience and skills. We value yourpassion to discover, invent, simplify and build.By submitting your resume and application information, you authorizeAmazon to transmit and store your information in the Amazon group ofcompanies’ worldwide recruitment database and to circulate thatinformation as necessary for the purpose of evaluating yourqualifications for this or other job vacancies. – provided by Dice CHANGE MANAGEMENT, CISCO, DEGREE, DHCP, DNS, INTERNET, LAN, LINUX, MOBILE, PROJECT MANAGEMENT, UNIX, VOIP, WAN, WINDOWS, WIRELESS